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The Official home of Bcharmd jewellery.

Our online store offers a unique semi precious jewellery collection where creativity meets versatility. 

bcharmd Returns Information

Find all the information you should need to know about our Returns Policy. If you need any further assistance or wish to ask a question, please email us

 

BCHARMD ONLINE RETURNS & EXCHANGES

 

Below you will find all the information you should need to know about our Returns Policy.

If you need any further assistance or wish to ask a question, please email us and we'll be happy to help.

 

OUR POLICY

 

  • Bcharmd operates a 14 day returns policy (including bank holidays and weekends).

  • Goods must be back with us by the 14th day.

  • The returns period starts from the day delivery was attempted.

  • Returns are valid as long as you return your item/s back to us in unworn & unused condition with all original packaging. We'll process your refund or exchange within 7 working days after receipt of your return.

  • All items must have the original swing tag still firmly attached, so please take care when trying the goods on at home. If the tag is removed, no refund will be issued and the item will be forwarded back to your address or a credit note issued.

  • If you return something outside of the returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address.

  • It is your responsibility to make sure you send the return package using Royal Mail recorded delivery, as we cannot refund any lost, missing or damaged parcels. It will be your responsibility to claim.

  • Please note we are unable to refund any postage or carriage charges for returns. We can however arrange a FREE return collection if your item is deemed faulted upon delivery. unless they are faulty upon delivery.

  • As all goods are sent out in perfect condition, we must be notified about any faulted items within 24 hours of receiving the goods. Please do this by email to web@bcharmd.com with photographic evidence of the fault in question.  

  • Our customer service team will respond with further instruction upon reviewing the emailed photographs.

  • Returns can be dropped to our Newcastle Boutique as a drop off point only, we are not able to refund from our store.

  • We are unable to refund or exchange earrings for hygiene reasons.

  • All refunds will be issued back to the original method of payment. If your item is faulty, send it back to us as soon as you can. We'll try our best to repair or replace it, but if we can't, you will be issued with a full refund upon assessment.

  • Returns cannot be taken back to any of our stockists.

 

Our returns policy is in line with the updated Consumer Contracts Regulations launched June 2014. For more information please visit the Which? website.