bcharmd Returns Information
Find all the information you should need to know about our Returns Policy. If you need any further assistance or wish to ask a question, please email us
BCHARMD ONLINE RETURNS & EXCHANGES
Below you will find all the information you should need to know about our Returns Policy.
If you need any further assistance or wish to ask a question, please email us and we'll be happy to help.
Our returns policy is in line with the updated Consumer Contracts Regulations launched June 2014. For more information please visit the Which? website.
Bcharmd operates a 14 day returns policy (including bank holidays and weekends).
Goods must be back with us by the 14th day.
The returns period starts from the day delivery was attempted.
Returns are valid as long as you return your item/s back to us in unworn & unused condition with all original packaging. We'll process your refund or exchange within 14 working days after receipt of your return.
All items must have the original swing tag still firmly attached, so please take care when trying the goods on at home. If the tag is removed, no refund will be issued and the item will be forwarded back to your address or a credit note issued.
If you return something outside of the returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address.
It is your responsibility to make sure you send the return package using 1st or 2nd class recorded delivery, as we cannot refund any lost, missing or damaged parcels. It will be your responsibility to claim.
Please note we are unable to refund any postage or carriage charges for returns unless they are faulty upon delivery. We must be notified about any damaged items within 5 days of receiving the goods. Refunded postage will only be issued when sent 1st or 2nd class recorded delivery, any other method of postage used will not be refunded.
We are unable to refund or exchange earrings for hygiene reasons.
All refunds will be issued back to the original method of payment. If your item is faulty, send it back to us as soon as you can. We'll try our best to repair or replace it, but if we can't, you will be issued with a full refund upon assessment.
If you would like to exchange your goods, please state this clearly on your returns form. If you are exchanging goods, please note the 14 day money back period still applies from the date of original purchase so bear this in mind if you are wanting to exchange your goods for another size as we'll only be able to issue you with a credit note.