bcharmd Returns Information
Find all the information you should need to know about our Returns Policy. If you need any further assistance or wish to ask a question, please email us
BCHARMD ONLINE RETURNS PORTAL
To return an item please fill in the form below and one our team will be in touch very soon with further instructions.
Below you will find all the information you should need to know about our Returns Policy.
If you need any further assistance or wish to ask a question, please email us at email@example.com and we'll be happy to help.
- This return policy only applies to BCHARMD.COM and sales made via our online store. Our online policy excludes all items purchased within our Newcastle Boutique and or stockists nationwide or globally.
Bcharmd operates a 14 day returns policy (including bank holidays and weekends).
Goods must be back with us by the 14th day.
The returns period starts from the day delivery was attempted.
Returns are valid as long as you return your item/s back to us in unworn & unused condition with all original packaging. We'll aim to process your refund or exchange within 7 working days after receipt of your return.
All items must have the original swing tag still firmly attached, so please take care when trying the goods on at home. If the tag is removed, no refund will be issued and the item will be forwarded back to your address or a credit note issued.
- If you return something outside of the returns period, we reserve the right to issue a credit note or resend the goods ordered back to the original delivery address.
- It is your responsibility to make sure you send the return package using a recorded delivery system (such as Royal Mail), as we cannot refund any lost, missing or damaged parcels. It will be your responsibility to claim.
- We will not refund any postage costs where Royal Mail 'Special Delivery' has been used without our prior written authorisation.
Please note we are unable to refund any postage or carriage charges for returns. We can however arrange a FREE return collection if your item is deemed faulted upon delivery.
As all goods are sent out in perfect condition, we must be notified about any faulted items within 24 hours of receiving the goods. Please do this by email to firstname.lastname@example.org with photographic evidence of the fault in question.
Our customer service team will respond with further instruction upon reviewing the emailed photographs.
Returns can be dropped to our Newcastle Boutique as a drop off point only, we are not able to refund from our store.
We are unable to refund or exchange earrings for hygiene reasons.
All refunds will be issued back to the original method of payment. If your item is faulty, send it back to us as soon as you can. We'll try our best to repair or replace it, but if we can't, you will be issued with a full refund upon assessment.
Returns cannot be taken back to any of our stockists.
Our returns policy is in line with the updated Consumer Contracts Regulations launched June 2014. For more information please visit the Which? website.